Shipping policy
Section 01
Shipping at a Glance
A complete summary of our shipping terms. Every detail here is expanded fully in the sections below.
Business days are Monday through Friday, excluding UK public holidays. Weekends and UK bank holidays are not counted as business days for processing or delivery estimates.
Section 02
Shipping Zones & Rates
We ship to two destinations — the United States and Canada. Both zones use a single flat-rate fee regardless of order size or weight. All prices are shown in the destination currency and collected at checkout.
We do not currently ship to any country outside the United States and Canada. We do not fulfil orders to freight forwarding addresses or third-party reshipping services. If your address falls outside these two countries, your order will not be processed and you will be notified by email.
Section 04
Tracking Your Order
Every order includes full end-to-end tracking. You do not need to contact us to find out where your parcel is — your tracking number gives you live visibility from our warehouse to your door.
Section 05
Duties, Taxes & Customs Clearance
Because Eww Sports Shoes is based in the United Kingdom and ships internationally, your order must pass through customs in the destination country. Understanding your responsibilities as the importer helps avoid delays and unexpected charges.
United States — Customs & Tax
The United States Customs and Border Protection (CBP) may apply import duties and taxes depending on the declared customs value. Under the current de minimis threshold, shipments valued under $800 USD are generally admitted duty-free under 19 U.S.C. § 1321.
For orders above this threshold, applicable duty rates are determined by the Harmonized Tariff Schedule of the United States (HTSUS). Footwear typically attracts rates between 5% and 20% depending on material and construction.
All duties and taxes are the sole responsibility of the recipient. For current rates, consult hts.usitc.gov.
Canada — Customs & Tax
The Canada Border Services Agency (CBSA) administers customs and duties on all goods imported into Canada. The current de minimis threshold is CAD $20. Shipments above this value may attract federal GST (5%) and applicable provincial taxes.
Footwear imported into Canada may be subject to Most Favoured Nation (MFN) duty rates under the Customs Tariff (S.C. 1997, c. 36), commonly ranging from 0% to 20% for sports footwear.
All duties, GST, HST, and PST are the sole responsibility of the recipient. For current rates, consult the Canada Border Services Agency.
Customs delays are outside our control and are not included in the 3–5 business day delivery estimate. If your parcel is held at customs, the carrier will contact you directly. Refusing to pay applicable duties will result in the parcel being returned to us; the cost of return shipping will be deducted from any refund issued.
We declare accurate product values and descriptions on all customs documentation. We do not mark shipments as "gift" or under-declare values. Doing so is illegal under UK export regulations and the import regulations of both the USA and Canada, and we will not do so under any circumstances.
Section 06
Delivery Address & Failed Deliveries
We ship to the exact address provided at checkout. Please review your address carefully before completing your order. The scenarios below explain what happens in each common delivery situation.
| Scenario | What Happens | Responsibility |
|---|---|---|
| Incorrect address at checkout | Parcel may be undeliverable or delivered to wrong address. We cannot intercept once dispatched. | Customer. Re-shipment charged at standard rate. |
| Recipient unavailable | Carrier leaves a calling card and attempts re-delivery or holds at a local pickup point. | Customer responsible for collecting within carrier's timeframe. |
| Parcel not collected from depot | After the carrier's storage period (15–30 days), the parcel is returned to us. | Customer. Reshipping fee applies; original shipping non-refundable. |
| Address change after dispatch | We cannot redirect parcels after carrier handover. | Customer must contact carrier directly with tracking number. |
| Refused customs duties | Parcel is returned to us. Refund issued minus return shipping costs. | Customer. Original shipping non-refundable. |
| PO Box addresses | We can ship to PO Boxes where the carrier permits. Delivery time may be slightly longer. | Standard shipping terms apply. |
Noticed an error in your address immediately after ordering? Email info@ewwsportsshoes.com or call +44 20 3322 5623 as soon as possible. We will do our best to update it before processing begins, but cannot guarantee amendments once processing has started.
Section 07
Lost, Damaged, or Stolen Parcels
We take full responsibility for your order until it is confirmed as delivered. Here is exactly what to do and what we will do for you in each scenario.
Lost in Transit
If tracking shows no movement for more than 5 business days and the delivery estimate has passed, your parcel may be lost.
What to do: Email info@ewwsportsshoes.com with your order and tracking numbers. We will raise a formal investigation with the carrier (typically 5–10 business days).
Our resolution: Once confirmed as lost, we will ship a replacement at no charge or issue a full refund — your choice.
Arrived Damaged
If your parcel or its contents arrive visibly damaged, do not discard any packaging — you will need photographs as evidence for the carrier claim.
What to do: Photograph the outer packaging and the damaged item before opening fully. Email us within 48 hours of delivery with your order number and photos.
Our resolution: Free return arranged. Replacement item sent or full refund issued, including original shipping costs.
Tracking Shows "Delivered" — Not Received
Please take these steps first: check around your property including porches, side doors, and outbuildings; ask neighbours; check with your local post office or carrier depot.
If still not found: Contact us within 7 days of the marked delivery date. We will investigate with the carrier. Parcels reported missing more than 7 days after the marked delivery date may not be eligible for a full carrier claim.
Section 08
Returns, Exchanges & Refunds
The shipping policy governs how your order reaches you. If you need to return an item, request an exchange, or seek a refund after delivery, these processes are covered separately under our Return & Refund Policy.
Full details of our return and refund process — including eligibility conditions, how to start a return, exchange options, and what happens if your item is ineligible — are covered in our dedicated Return & Refund Policy. Please read that page before sending any item back to us.
Section 09
Frequently Asked Questions
Answers to the questions we receive most often about shipping. If your question is not covered here, please contact us directly.
Section 10
Contact Us About Your Shipment
If you have a question about your order that is not answered on this page, our customer support team is here to help. We respond to all enquiries within one business day.
15 Herbert Rd, London
N15 4FG, United Kingdom
Section 11
Policy Information & Updates
This shipping policy applies to all orders placed through ewwsportshoes.com. We reserve the right to update this policy at any time; the version displayed on this page is always the current version.
| Detail | Information |
|---|---|
| Legal Entity | Wellnessmasco Ltd |
| Company Registration | 15150625 (England & Wales) |
| Trading Name | Eww Sports Shoes |
| Registered Address | 15 Herbert Rd, London, N15 4FG, United Kingdom |
| Website | ewwsportshoes.com |
| Contact Email | info@ewwsportsshoes.com |
| Contact Phone | +44 20 3322 5623 |
| Policy Effective Date | 21 June 2026 |
| Applicable Law | Laws of England & Wales; UK Consumer Rights Act 2015; USA FTC Mail Order Rule (16 CFR Part 435); Canadian consumer protection legislation |
This policy has been prepared to meet the consumer protection and disclosure requirements applicable to e-commerce businesses selling to customers in the United States and Canada, including compliance with the United States Federal Trade Commission (FTC) Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435), and Canadian consumer protection legislation including the Competition Act (R.S.C. 1985, c. C-34) and applicable provincial consumer protection acts. Nothing in this policy limits any statutory consumer right you may have under the laws of your jurisdiction.