Payment Policy
Payment Policy for US & Canada Customers
A complete, transparent breakdown of how Eww Sports Shoes handles your payment: accepted methods, security measures, currency display, taxes, import costs, authorization timing, and what happens if something goes wrong.
Every major card, wallet, and buy-now option accepted
Eww Sports Shoes accepts all of the payment methods listed below at checkout. Payments are processed through Shopify's secure payment infrastructure. We do not impose a surcharge for any specific card brand or payment type, and the price you see at checkout is the total amount you will pay, including any applicable taxes and shipping.
Note: All payment methods listed above are processed through Shopify's certified payment infrastructure. We do not accept payment by bank transfer, cheque, money order, cryptocurrency, cash on delivery, or gift card for orders from the United States or Canada. If your preferred payment method is not listed here, please contact us before placing your order.
How your financial information is protected
Eww Sports Shoes does not see, handle, or store your full card number, CVV, or banking credentials. All payment data is transmitted directly to Shopify's PCI DSS Level 1 certified infrastructure, which is the highest level of payment card industry security certification available.
TLS 1.3 / SSL Encryption
Your payment details are encrypted in transit using Transport Layer Security (TLS 1.3) with 256-bit AES encryption. This is the same standard used by banks and financial institutions worldwide.
PCI DSS Level 1 Compliance
Shopify Payments holds PCI DSS Level 1 certification — the most rigorous security audit standard for payment service providers, covering data storage, transmission, access controls, and vulnerability management.
3D Secure Authentication
When required by your issuing bank, 3D Secure (3DS2) authentication will be triggered during checkout. This is an additional identity verification step — such as a one-time passcode sent to your phone — that your bank initiates independently of Eww Sports Shoes.
Tokenisation — No Raw Card Data
For digital wallets such as Apple Pay and Google Pay, your physical card number is replaced with a device-specific payment token before checkout. Neither we nor Shopify ever receive your actual card number in these transactions.
Fraud Screening
All orders are screened through Shopify's automated fraud analysis tools at the point of checkout. Orders flagged as high risk may be held for manual review or cancelled prior to fulfilment. We may contact you by email to verify your identity before processing such orders.
Address Verification (AVS)
For card payments, the billing address you enter at checkout is verified against the address held on file by your card issuer through the Address Verification System (AVS). Mismatches may result in the payment being declined as a fraud-prevention measure.
All prices shown in USD or CAD before you pay
Eww Sports Shoes operates two regional currency settings: United States Dollar (USD) for customers in the United States, and Canadian Dollar (CAD) for customers in Canada. Your local currency is selected automatically based on your location or the region you select in the site header.
All product prices, shipping fees, and taxes are displayed in your selected currency at checkout before you confirm payment. The amount you see at the order confirmation screen is the exact amount charged to your card or wallet — there are no hidden fees added after you complete checkout.
Because Eww Sports Shoes is registered in the United Kingdom, our business accounts are denominated in British pounds sterling (GBP) internally. However, this does not affect the price you pay. Customers in the US and Canada are always charged in USD or CAD respectively. Currency conversion, where it occurs between our UK business account and the Shopify platform, is handled entirely on our side and does not result in any additional fee to you.
Displayed product prices do not include applicable sales taxes. Tax is calculated and added at checkout based on your shipping address and the tax rates applicable in your state or province. The final order total, inclusive of all taxes and shipping, is presented to you on the order summary page before payment is confirmed.
Foreign transaction fees: Depending on your card issuer's terms, your bank may apply a foreign transaction fee on international purchases. This fee, if any, is set entirely by your bank and is not a charge applied by Eww Sports Shoes. We recommend checking with your bank if you are unsure whether such fees apply to your card.
State sales tax applied at checkout where required
The United States does not have a federal sales tax. Instead, sales tax is governed independently by each state and, in many cases, by county and municipal authorities within those states. Following the Supreme Court ruling in South Dakota v. Wayfair, Inc. (2018), online retailers — including international sellers shipping into the US — are required to collect and remit sales tax in states where they have established economic nexus, regardless of physical presence.
Economic nexus thresholds vary by state but are most commonly triggered when a seller exceeds USD $100,000 in sales or 200 separate transactions in a given state within a calendar year. Where Eww Sports Shoes has met or exceeded the applicable economic nexus threshold in your state, sales tax will be calculated automatically and added to your order total at checkout.
If your shipping address falls within a taxable jurisdiction, the applicable state and local sales tax rate will be clearly itemised on your checkout page before you confirm payment. No sales tax is collected without it first being disclosed at checkout.
If you believe a sales tax charge has been applied incorrectly to your order, please contact us at info@ewwsportsshoes.com within 14 days of your order date and we will review the calculation.
GST, HST, and PST applied by province at checkout
Canada operates a tiered sales tax system comprising a federal Goods and Services Tax (GST) and, depending on the province, either a Harmonised Sales Tax (HST) or a separate Provincial Sales Tax (PST) or Quebec Sales Tax (QST). The applicable tax or combination of taxes is determined by the province of the shipping address entered at checkout and is automatically calculated and disclosed before payment is confirmed.
| Province / Territory | Tax Type | Combined Rate |
|---|---|---|
| Ontario | HST | 13% |
| New Brunswick | HST | 15% |
| Newfoundland & Labrador | HST | 15% |
| Nova Scotia | HST | 15% |
| Prince Edward Island | HST | 15% |
| British Columbia | GST + PST | 5% + 7% = 12% |
| Saskatchewan | GST + PST | 5% + 6% = 11% |
| Manitoba | GST + PST (RST) | 5% + 7% = 12% |
| Quebec | GST + QST | 5% + 9.975% = 14.975% |
| Alberta | GST only | 5% |
| Northwest Territories | GST only | 5% |
| Nunavut | GST only | 5% |
| Yukon | GST only | 5% |
Rates shown are as of the date this policy was last reviewed. Tax rates are subject to change by provincial and federal authorities. Shopify's tax engine applies the rates in effect at the time of purchase.
Non-resident supplier registration: International online sellers who supply digital products or taxable goods to Canadian consumers are required to register with the Canada Revenue Agency (CRA) for GST/HST purposes once their Canadian revenue exceeds CAD $30,000 in any 12-month period. Eww Sports Shoes complies with its obligations under the Excise Tax Act (Canada).
All orders ship from the United Kingdom
Eww Sports Shoes dispatches all orders from its UK operations. This means every package you receive has been shipped internationally. The customs treatment of your order depends on the declared value of the goods and the policies of the customs authority in your country.
United States: The US Customs and Border Protection (CBP) applies a de minimis threshold of USD $800 under Section 321 of the Tariff Act. This means that most individual shipments with a declared customs value below USD $800 are entitled to enter the United States duty-free and without formal customs entry, provided the shipment is not commercially prohibited or restricted. Most individual footwear orders from Eww Sports Shoes will fall below this threshold. Where a shipment's declared value exceeds USD $800, US import duty on footwear may apply at the rate applicable under the Harmonized Tariff Schedule of the United States (HTSUS). Eww Sports Shoes will always declare the accurate commercial value of goods on customs documentation.
Canada: The Canada Border Services Agency (CBSA) applies different thresholds depending on how the shipment enters Canada. For courier shipments, goods with a value of less than CAD $150 may qualify for informal entry and are typically exempt from customs duty (though GST/HST on the value of goods still applies). Shipments with a declared value of CAD $150 or more are subject to formal customs entry, and Canadian import duty on footwear may be assessed. The standard duty rate on footwear entering Canada varies by product classification and country of origin; however, customers should be aware that duties on footwear can range from approximately 10% to 20% of the customs value. If the shoes qualify under the Canada-United Kingdom Trade Continuity Agreement (CUKFTA) rules of origin, a preferential duty rate may apply.
Responsibility for duties and taxes: Any customs duties, import taxes, brokerage fees, or CBSA assessment charges imposed on your shipment are the sole responsibility of the recipient. These costs are not included in the price you pay at checkout on ewwsportshoes.com and are separate from any sales taxes collected at checkout. We cannot predict the exact amount of any import duty that may be assessed, as this is determined by the customs authority in the destination country at the time of clearance.
Refused or unclaimed shipments: If a shipment is refused at customs or returned to us due to unpaid duties or failure to clear customs, we will notify you by email. Refunds in such cases are issued minus any return shipping costs and customs-related fees we incur. This applies to both US and Canadian orders.
When your card is authorised and when it is charged
There is an important distinction between payment authorisation and payment capture. Understanding when each happens helps you track your bank statement accurately and know where your order stands.
Pre-authorisation holds: During the period between authorisation and capture, your bank may show the amount as "pending" on your account. This is normal. The hold will be released automatically by your bank if we are unable to fulfil your order, typically within 3–7 banking days.
Why payments are declined and what to do
Payment declines at checkout are not processed by Eww Sports Shoes directly — they are issued by your card network or bank. We do not have visibility into the specific reason your bank declines a payment, but we can share the most common causes and recommended actions.
Incorrect Card Details
Double-check the 16-digit card number, expiry date, and CVV code (the 3-digit security code on the back of Visa/Mastercard, or the 4-digit code on the front of Amex). A single digit error will cause an automatic decline.
Billing Address Mismatch
The billing address you enter at checkout must match the address registered with your card issuer. If you have recently moved or hold the card under a different address, update your details with your bank first, or use a different payment method.
International Transaction Block
Some banks block international card transactions by default, particularly purchases billed to a UK entity. Contact your bank to confirm that international online purchases are enabled on your card before retrying.
Insufficient Funds or Credit Limit
Your card may not have sufficient available balance or credit to cover the total order amount, including any pre-authorisation hold. Ensure your available credit or balance is sufficient and try again, or use an alternative card.
Suspicious Activity Flag
Your bank's fraud system may flag the purchase as unusual based on your transaction history or location. In this case, your bank may contact you to verify the transaction. Approving it through your bank's app or customer service will allow you to retry payment.
Still Having Issues?
If you have tried multiple payment methods and your payment continues to be declined, please contact us at info@ewwsportsshoes.com or call +44 20 3322 5623 (Mon–Fri, 9 AM–5 PM GMT) and we will assist you in completing your order.
Order cancellation and pre-dispatch voids
If you need to cancel your order, please contact us as soon as possible at info@ewwsportsshoes.com or call +44 20 3322 5623. We can cancel and void the payment charge without fee if your order has not yet been dispatched. Once dispatch has occurred, we are unable to cancel the shipment and you will need to follow our Returns Policy to arrange a return after delivery.
Refund processing timelines
When a refund is issued — for a cancelled pre-dispatch order, a returned item, or a payment error — it is processed through the original payment method used at checkout. Shopify initiates the refund on our instruction. The time it takes for the refund to appear on your bank statement depends on your card issuer and is usually 10 business days after we initiate it. Digital wallet refunds (Apple Pay, Google Pay) are generally reflected in your wallet balance within 10 business days.
How we handle formal payment disputes
A chargeback is a dispute raised directly with your card issuer or bank requesting reversal of a transaction. We take all chargebacks seriously and respond to every dispute filed through the card networks or Shopify's dispute management process.
Contact us before filing a chargeback. In the majority of cases, payment disputes arise from misunderstandings that can be resolved directly with our team far more quickly than through a formal chargeback process, which can take 30 to 120 days to resolve through the card networks. If you have a concern about a charge on your statement from Eww Sports Shoes, please email us at info@ewwsportsshoes.com first. We will respond within 1 business day and aim to resolve the issue to your satisfaction without the need for a formal dispute.
We maintain comprehensive records for every order, including order confirmations, delivery tracking data, dispatch dates, and correspondence logs. When a formal chargeback is filed, we submit this evidence to the card network in accordance with the dispute response timelines set by Visa, Mastercard, Amex, and Discover. Orders that have been confirmed as delivered to the correct shipping address and where no prior contact has been made with our customer service team will be contested.
Friendly fraud: We actively monitor for and report fraudulent chargeback activity. Filing a chargeback while knowingly in possession of the purchased goods is a form of payment fraud. Any account associated with fraudulent chargeback activity will be flagged and will not be permitted to place future orders with Eww Sports Shoes.
Unrecognised charge on your statement? If you see a charge from WELLNESSMASCO LTD or EWWSPORTSSHOES that you do not recognise, please check with other household members who may have used your card, and then contact us at info@ewwsportsshoes.com with the date and amount of the charge. We will investigate and provide you with full order details linked to that transaction.
What you receive after every successful payment
Every successfully paid order generates an automated order confirmation email from Shopify on behalf of Eww Sports Shoes. This email is your proof of purchase and is sent immediately to the email address you provided at checkout. It contains your full order number, an itemised list of the products purchased with individual prices, the total amount charged including taxes and shipping, your delivery address, and a link to your order status page where you can follow your shipment's progress.
A second email is sent when your order is dispatched from our UK location, containing your carrier tracking number and a link to the carrier's tracking portal so you can monitor your parcel in transit to your US or Canadian address.
If you require an invoice for your records, or need confirmation of the VAT or applicable taxes applied to your order, please email us at info@ewwsportsshoes.com and we will provide a formal invoice document. We retain order records for a minimum of 6 years in compliance with UK financial record-keeping requirements under the Companies Act 2006.
Questions about a charge or payment? Reach us directly
Our customer service team handles all payment and billing enquiries. We aim to respond to all emails within 1 business day and are available by phone Monday to Friday, 9:00 AM to 5:00 PM, Greenwich Mean Time (GMT / UTC+00:00).
This Payment Policy is published by Wellnessmasco Ltd (Company Registration No. 15150625), registered in England and Wales, trading as Eww Sports Shoes. Our registered office is at 15 Herbert Rd, London N15 4FG, United Kingdom. All payments are processed via Shopify Inc.'s secure payment infrastructure. Eww Sports Shoes does not store full payment card details. This policy was last reviewed in June 2026 and is subject to change. Any material changes will be reflected on this page with an updated review date. By placing an order with Eww Sports Shoes, you confirm that you have read and accept this Payment Policy. For our full suite of customer policies, please visit our Privacy Policy, Refund Policy, and Shipping Policy. For any payment-related query, please use our Contact page or email info@ewwsportsshoes.com directly. To browse all available products, visit our full product catalogue.