Return Window

30 Calendar Days

From confirmed delivery date

Refund Processing

10 Business Days

After receipt & inspection of your return

Refund Method

Original Payment Method

Card, PayPal, or checkout method used

Return Shipping

Customer Pays

Unless item is defective, wrong, or damaged

Defective / Wrong Items

We Pay Return Shipping

Full refund inc. original shipping charge

Required Condition

Unworn, Tags On, Original Box

Resalable condition with all accessories

Sale Items

Eligible for Return

Same 30-day policy applies

Size Exchanges

Available on Request

Subject to stock availability

Markets Covered

US & Canada

Returns from USA and Canada accepted

Eligible for Return

Item is in its original, unworn condition — never worn outdoors or on any surface other than a clean indoor floor to check fit

All original manufacturer tags, labels, and hang-tags are still attached and intact exactly as received

Footwear is returned in its original manufacturer shoe box with the lid, tissue paper, and any other included packing materials

Return request submitted within 30 calendar days of the confirmed delivery date shown in your delivery notification

Item is in resalable condition with no odours, stains, pet hair, dirt, or cosmetic damage introduced after delivery

All included accessories, spare laces, or additional insoles that came with the shoes are included in the return parcel

Sale-priced items are eligible on the same terms as full-price items — there are no final sale exclusions

Not Eligible for Return

Items that show any sign of outdoor use, including rubber sole wear, dirt on the outsole, or compression creasing in the midsole foam

Items that have been washed, treated with any spray or product, or that carry an odour not present at time of delivery

Returns requested after the 30-calendar-day window has expired, calculated from the confirmed delivery date, not the purchase date

Items returned without the original manufacturer shoe box, or where the shoe box has been used as the outer postal packaging and damaged as a result

Items with manufacturer tags removed, cut, or defaced after delivery, or missing insoles, spare laces, or other accessories included at dispatch

Items that have been altered, repaired, re-laced with non-original laces, or modified in any way after delivery

Returns sent without prior authorisation from our team — all returns must be approved before the parcel is dispatched to us

Shipping Cost Summary

Always use a tracked shipping method for your return. We cannot process a refund for a parcel that does not arrive, regardless of the return reason.

Exchange at a Glance

Damaged in transit or wrong item received

If your order arrives visibly damaged as a result of transit, or if you have received a different item from what you ordered (wrong model, wrong size, or wrong colour), you must notify us within 48 hours of delivery.

Email info@ewwsportsshoes.com with your order number, a clear description of the issue, and photographs showing the damage or incorrect item. We will investigate immediately and arrange a prepaid return label at no cost to you. Once we receive and confirm the issue, you will receive a full refund including your original outbound shipping charge, or a replacement item dispatched at no additional shipping cost — your choice.

Manufacturing defects identified during use

Manufacturing defects that become apparent during normal use — such as sole delamination, stitching failure, or midsole structural collapse not caused by misuse — may be covered by the manufacturer’s own warranty programme rather than our returns policy.

Please review our Warranty Disclaimer for details on how to contact ON Running, HOKA, or Brooks directly. If you are unsure which process applies, contact us first at info@ewwsportsshoes.com and we will guide you. We will never refuse to assist with a genuine manufacturing defect concern.

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United States

FTC Mail & Internet Order Merchandise Rule

Under the FTC’s Mail or Telephone Order Merchandise Rule (16 C.F.R. Part 435), where an order cannot be shipped within the timeframe specified, we must offer you the option to cancel for a full refund. Eww Sports Shoes complies fully with this rule. If your order cannot be fulfilled within the indicated timeframe, we will notify you and offer a full refund without requiring you to return anything.

FTC Policy on Negative Option Marketing

We do not enrol customers in subscription programmes, auto-renewal services, or any negative option billing arrangement without explicit, informed consent. Your one-time purchase on ewwsportshoes.com does not commit you to any recurring charge.

State-Level Cancellation Rights

Several US states provide statutory cooling-off periods or cancellation rights for certain purchases. Nothing in our return policy limits any cancellation right that applies to you under the law of your state. If you believe a statutory cancellation right applies to your purchase, contact us and we will review your situation in good faith.

Chargeback Rights (Fair Credit Billing Act)

US customers who pay by credit card have chargeback rights under the Fair Credit Billing Act (15 U.S.C. § 1666). You are entitled to dispute a charge with your card issuer if you did not receive the goods as described or did not receive them at all. We encourage you to contact us first, as we resolve most issues faster than a chargeback process. However, your right to initiate a chargeback with your card issuer is not affected by anything in this policy.

California Consumer Rights

California residents have additional rights under the California Consumer Legal Remedies Act (Cal. Civ. Code §§ 1750–1785) and the California Business and Professions Code § 17200, which prohibit unfair, unlawful, or fraudulent business practices. Our policy is written to comply with these standards. If you are a California resident and believe any aspect of your transaction violates these statutes, please contact us directly.

Canada

Competition Act — Refund Representations

Under the Competition Act (R.S.C. 1985, c. C-34), all representations we make about our return and refund policy must be accurate, clear, and not misleading. This policy page is written to comply fully with those requirements. We do not use bait-and-switch tactics, false savings claims, or conditions that are not disclosed clearly in advance.

Provincial Consumer Protection Laws

Provincial consumer protection legislation across Canada imposes obligations on online retailers related to distance contracts. Under Ontario’s Consumer Protection Act 2002 (S.O. 2002, c. 30), British Columbia’s Business Practices and Consumer Protection Act (S.B.C. 2004, c. 2), and equivalent provincial legislation, online sellers must provide clear pre-contractual disclosures including return and cancellation information. This policy satisfies those requirements.

Quebec Consumer Protection Act

Consumers in Quebec have additional protections under the Consumer Protection Act (CQLR c P-40.1) for distance contracts. Eww Sports Shoes complies with the requirements of this Act regarding pre-contractual information and cancellation rights. Quebec consumers who wish to exercise rights under this Act may contact us at info@ewwsportsshoes.com.

Implied Conditions of Merchantable Quality

Under each provincial Sale of Goods Act, goods carry implied conditions that they are of merchantable quality, fit for their ordinary purpose, and correspond to their description. Where a product we have sold does not meet these implied conditions, you have statutory remedies that are independent of and in addition to our return and refund policy. Nothing in this policy limits or excludes those implied conditions to the extent they cannot be lawfully excluded.