Product Safety Disclaimer
Product Safety & Dangerous Products Disclaimer
A clear, plain-language account of what we sell, what we will never sell, and how we think about safety for every pair of running shoes we ship to the United States and Canada.
An honest account of what's in our catalogue
Eww Sports Shoes is operated by Wellnessmasco Ltd, a private limited company registered in England and Wales under company number 15150625. We publish this disclosure so that every customer in the United States and Canada, and anyone reviewing the products we advertise online, can see exactly what kind of store this is, in plain language, before a single item is added to a cart.
Our catalogue is intentionally narrow. We sell adult running and sports footwear from On Running, HOKA, and Brooks, and nothing outside that category. We do not operate a marketplace, we do not allow third-party sellers to list through our store, and we do not carry private-label or unbranded footwear of unknown origin.
Because our catalogue is this focused, the safety considerations that genuinely matter are the ones that apply to athletic footwear: correct fit, material sensitivities, normal wear and tear, and the small components found in any shoe. This page sets all of that out clearly, alongside the categories of product we will never sell.
Categories that have no place in our store
Some online stores sell a little of everything. We don't. The list below isn't a legal formality — it reflects exactly how we built this catalogue from day one, and it will not change.
Weapons, Ammunition & Explosive Materials
Every product in our store is a piece of branded athletic footwear. We have never listed, and will never list, a firearm, blade, ammunition component, or explosive material.
Recreational Drugs & Drug Paraphernalia
We do not sell recreational drugs, psychoactive substances, or equipment designed to facilitate drug use, regardless of how it might be marketed elsewhere.
Tobacco, Vaping & Nicotine Products
Tobacco, e-cigarettes, vaping devices, and nicotine products of any kind fall completely outside what we sell.
Fireworks & Pyrotechnic Devices
Fireworks, flares, and other pyrotechnic or combustible devices are not, and have never been, part of our catalogue.
Hazardous Chemicals & Industrial Materials
We do not sell hazardous chemicals, solvents, or industrial materials. The only chemical content in anything we ship is the ordinary adhesive and dye used to manufacture the shoes themselves.
Counterfeit Or Unauthorised Replica Goods
Every pair we sell is genuine stock from On Running, HOKA, or Brooks, sourced through legitimate wholesale and trade channels. We do not knowingly source, list, or ship counterfeit or replica footwear.
What these shoes are designed for — and what they are not
Running and sports footwear is built for a specific purpose: cushioned, supportive movement during everyday training, walking, and recreational sport. It is worth being precise about what that does and doesn't include.
Not personal protective equipment. Our footwear is not certified safety footwear and does not meet protective-footwear standards such as ASTM F2412/F2413 in the United States or CSA Z195 in Canada. It should not replace certified work or safety boots.
Not a medical or orthopedic device. These shoes are not designed, tested, or marketed as a medical device or orthopedic appliance, and are not a substitute for footwear prescribed by a physician or podiatrist.
Not specialist sport-specific footwear. Our range is built for road and general athletic use, not cleated sports such as football or rugby, or technical trail terrain, unless an individual listing states otherwise.
Not marine or industrial footwear. These shoes are not rated for water sports, marine use, or industrial or workplace environments with chemical, electrical, or impact hazards.
Check your size carefully against the listed US sizing before ordering. A shoe that's too tight or too loose can affect both comfort and stability.
Allow a short break-in period for any new pair, and pay attention to how your feet respond, particularly during longer sessions.
Replace your shoes once the outsole tread is visibly worn or the midsole cushioning has noticeably broken down — both reduce grip and shock absorption over time.
Take extra care on wet, icy, or uneven surfaces. No running shoe, including ours, can fully eliminate the risk of slipping.
Speak with a physician or podiatrist first if you have diabetes, a circulatory condition, or an existing foot or ankle injury, before starting a new running or training routine.
Materials, care, and the occasional sensitivity
Like virtually all modern athletic footwear, the shoes we sell are made from a combination of synthetic mesh, foam, rubber, and textile components, finished with adhesives and dyes during manufacturing. None of this is unusual, and it reflects standard construction across the running shoe industry.
A small number of wearers may notice mild skin sensitivity, especially in the first few wears, most often linked to synthetic materials, dyes, or adhesives rather than the shoe as a whole. This is uncommon, and it isn't specific to any one brand we carry.
If you notice redness, itching, or swelling that doesn't settle after a few wears, stop wearing the shoes, wash and dry your feet, and speak with a physician if symptoms continue. Wearing moisture-wicking socks and airing a new pair before its first wear also helps most people avoid irritation altogether.
Built for adult feet, not for play
Every shoe we sell is adult-sized, and our sizing range reflects that — we do not stock or list children's footwear. That distinction matters for safety as well as fit.
Choking hazard for young children. Components such as lace tips (aglets), eyelets, and removable insoles are small parts that can detach with enough force or wear. Like any adult footwear, they can present a choking hazard to infants and very young children. Keep new shoes, laces, and packaging out of reach of children under three, and supervise lacing around toddlers and young children.
Genuine stock, clearly disclosed brand status
Genuine product, honestly sourced
Every pair listed on Eww Sports Shoes is genuine, new, and unworn, sourced through legitimate wholesale and trade channels and shipped in its original manufacturer packaging. If you ever have a concern about an item you've received, contact us directly at info@ewwsportsshoes.com before doing anything else with your order, and we'll investigate personally.
Independent retailer, clearly disclosed
Eww Sports Shoes is an independent retailer. We are not owned by, operated by, or formally affiliated with On AG, Deckers Brands (HOKA), or Brooks Sports, Inc. Product names and trademarks referenced on this page belong to their respective owners and are used solely to identify the genuine footwear we sell.
How product safety law applies to us, in plain terms
We ship exclusively to the United States and Canada, so those are the two regulatory frameworks that actually govern the footwear we sell. Here's a plain-language summary of what applies to us, without the legal jargon.
Federal Consumer Product Safety
Federal Consumer Product Safety
How we track recalls, and where you can check independently
Recalls are rare for running shoes, but they do happen across the footwear industry. We pay attention to manufacturer safety communications from On Running, HOKA, and Brooks, and if anything we have ever sold becomes subject to a manufacturer or government-ordered recall, we will contact affected customers directly and offer a remedy in line with our Refund Policy.
Consumer Product Safety Commission
Search official recalls or report a safety concern about any consumer product, independently of any retailer, including us.
Health Canada Recalls & Safety Alerts
Search Health Canada's official database of consumer product recalls and safety alerts, or report an incident directly.
These are independent government resources. They are not operated by Eww Sports Shoes or Wellnessmasco Ltd.
What happens before a pair reaches our catalogue
We source exclusively through legitimate wholesale and trade channels for On Running, HOKA, and Brooks — never through unverified resellers or unofficial grey-market stock.
Every new style is checked against its packaging, labelling, and presentation before it's added to the site, so what's listed matches what we actually hold.
If a safety concern is ever raised about a specific batch or model, by a manufacturer, a regulator, or a customer, we pause or remove that listing while we look into it.
Returned or damaged stock is never resold as new. It's inspected, and either returned to circulation appropriately or removed from sale entirely.
How to report a safety concern, step by step
If you believe a pair you've received has a genuine safety issue, not general wear, but something like a structural defect, here's exactly what happens when you reach out.
Stop wearing it
Stop wearing the item and keep it somewhere safe, ideally with its original box and packaging.
Tell us what happened
Email info@ewwsportsshoes.com or call +44 20 3322 5623 with your order number, the product name, and a description or photo of the issue.
We look into it personally
A real person on our team reviews every report — there's no automated queue standing between you and an answer.
We make it right
If the concern is confirmed, we offer a remedy in line with our Refund Policy, which may include a refund or a replacement.
You're also free to report a safety concern directly and independently to the Consumer Product Safety Commission or Health Canada using the resources further up this page — you don't need to go through us first.
This page is information, not medical advice
Everything on this page is general product information, not medical advice. It is not a substitute for guidance from a physician, podiatrist, or other qualified healthcare professional. If you have a foot, ankle, circulatory, or diabetic condition, or you experience pain, injury, or irritation, please consult a healthcare professional rather than relying on this page.
A real person to talk to about product safety
We're available Monday to Friday, 9:00 AM to 5:00 PM, Greenwich Mean Time. Outside these hours, send a message and we'll reply the next business day.
Last updated 21 June 2026. This disclosure applies to orders shipped to the United States and Canada, and should be read alongside our Refund Policy and Privacy Policy. Questions can be sent to info@ewwsportsshoes.com or via our Contact page.
On, ON Running, Cloud, HOKA, and Brooks are trademarks of their respective owners. Eww Sports Shoes and Wellnessmasco Ltd are independent retailers and are not affiliated with, sponsored by, or endorsed by any of the brands mentioned on this page.